Frequently Asked Questions

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account to check your order’s progress at any time.

We process orders quickly to ensure timely delivery, but contact us within 2 hours of placing your order and we’ll do our best to accommodate changes.

No account is needed, but creating one makes it easy to view past orders, save shipping details, and track current deliveries.

We’re here to help. Reach out to us at hello@shopluster.com with your order number and a photo of the item, and we’ll resolve it promptly.

Enter your code at checkout in the “Gift card or discount code” field. One promo code can be applied per order.

Every piece arrives in our signature packaging, perfect for gifting. You can also add a handwritten note at checkout for a personal touch.

We offer standard and express shipping. Delivery times and costs are calculated at checkout based on your location.

Yes. We ship worldwide with a few exceptions. Duties and taxes may apply and are the responsibility of the recipient. good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Standard shipping typically takes 3–7 business days. Express shipping is available for faster delivery.

We accept returns within 30 days of delivery. Items must be unworn and in their original packaging to be eligible for a refund.

Begin your return online through our Returns Portal or contact our team at hello@shopluster.com for assistance.

Original shipping fees are non-refundable unless the return is due to an error on our part.

Our jewelry is crafted from 925 sterling silver and recycled bronze double-plated with 18k and 24k gold. Each design is hand-finished for longevity and comfort.

Our pieces are crafted using high-quality gold plating and vermeil for a luminous finish. We do not currently offer solid gold designs.

With proper care, your pieces will maintain their beauty. Gold plating naturally wears over time, while sterling silver may develop a soft patina.

Avoid water, chemicals, and abrasives. Clean gently with a soft cloth and store each piece in its pouch or box when not in use.

We recommend removing jewelry before showering, swimming, or washing hands to prolong the finish and prevent tarnishing.

Currently, we do not offer resizing, but we do provide professional cleaning and minor repair services. Contact our team for details.